IT Strategy Example: A Comprehensive Guide to Building a Future-Proof IT Plan
In today’s fast-paced business environment, technology is evolving faster than ever, making it challenging for companies to keep their IT strategies aligned with business goals. According to a report by McKinsey & Company, 70% of digital transformation initiatives fail to meet their objectives. As Brian Leger, Co-Founder, InfoTECH Solutions says, “A well-crafted IT strategy is […]
How to Answer Support Tickets
Inefficient handling of IT support tickets can paralyze your business operations. In fact, research shows that 84% of customers say that being treated like a person, not a ticket, is very important to winning their business. As Brian Leger, Co-Founder of InfoTECH Solutions, says, “Streamlining IT support tickets is not just about efficiency; it’s about […]
What is the Difference Between IT Support Tiers?
Different IT support tiers represent levels of technical support that vary based on issue complexity and agent expertise. As the tiers increase, the complexity and technical depth of the issues addressed also increase. “Introducing a tiered support system to your IT service desk can significantly enhance your business’s efficiency and customer satisfaction.” – Brian Leger, […]
The Ultimate Cyber Security Assessment Checklist for Your Business
Every business faces the daunting challenge of protecting its digital assets from an ever-growing array of cyber threats, especially when cybercrime is growing rapidly. Research shows that there were 2,365 cyberattacks in 2023, with 343,338,964 victims. Without a comprehensive cyber security assessment checklist, your organization is vulnerable to data breaches, financial losses, and reputational damage. […]
Why Cloud Computing is Important for Your Business
Have you ever experienced the frustration of losing crucial data due to a hardware failure or a sudden power outage? This scenario highlights a significant pain point for many businesses: data loss and downtime. Such incidents can cause severe disruptions, financial losses and damage your company’s reputation. In fact, research proves that large-scale data loss […]
11 Information Security Strategies for Your Business
“Information and data are the lifeblood of modern businesses, driving critical decisions and fostering growth.” Brian Leger, Co-Founder of InfoTECH Solutions. These assets, which include customer details, financial records, and intellectual property, are sacred and essential for maintaining a competitive edge. Cyber threats are no longer just a concern for large corporations; they impact businesses […]
What Does Data Breach Insurance Cover?
Data breaches can be terrifying for any business. They result in significant financial losses, tarnished reputations, and legal nightmares. As cyber-attacks grow more sophisticated, the threat of a breach looms larger than ever. In fact, research proves that 2023 saw a 72% increase in data breaches since 2021, which held the previous all-time record. This […]
IT Strategy for Business: The Complete Guide
Businesses today face the challenge of underutilized technology investments, which can drain resources and hamper growth. Crafting a robust IT business strategy is crucial to ensuring that technology expenditures directly contribute to key business outcomes. Without a strategic framework, organizations may find themselves with advanced technologies that do not sync with their business needs, leading […]
Managed Services vs Staff Augmentation: A Detailed Comparison
Deciding on the optimal strategy for scaling business operations and enhancing technological capabilities can significantly impact a company’s agility and economic efficiency. Many businesses are now turning to outsourcing IT support as a strategic move, drawn by the potential for enhanced efficiency, cost savings, and time management. In fact, according to research, the most widely […]
Security Threats in Cloud Computing: A Comprehensive Overview
It’s 2024, and the cloud is no longer an emerging technology but the backbone of many businesses. Yet, as its adoption has skyrocketed, so too have the security threats that target this vital infrastructure. Research proves that security is a top concern for 81% of businesses that are considering moving to cloud technology. These threats […]
