The Key Benefits of Strategically Using Technology for Hybrid Work Environments
You need to use technology for hybrid work environments to succeed. Your hybrid workforce can’t be productive remotely if they don’t have access to sufficient technology tools. However, it’s a good idea to go beyond the bare minimum when it comes to your hybrid work technology. “Aligning technology with business strategies is essential for anyone […]
What is an Information Security Policy & How Do You Create One?
An information security policy is a set of guidelines that outline how a company manages and protects data. The goal of this policy is to encourage employees to follow the necessary practices to maintain data integrity and confidentiality. “An information security policy establishes the groundwork for protecting your most valuable data and reducing the impact […]
What is AI Business Automation?
AI business automation refers to the use of artificial intelligence (AI) technologies to streamline and automate business processes. Staying competitive means using advanced technology and AI business automation is reshaping industries globally. That means it’s important for your business to pinpoint how you can use AI tools to improve efficiency. “Using AI for business process […]
7 IT Procurement Best Practices You Need to Follow
42% of business owners acknowledge that they don’t fully utilize their IT tools. Sometimes, this is simply because they didn’t procure the right solutions for their business. Following best practices in your IT procurement strategy can help you avoid that situation. “Implementing IT procurement best practices is your business’ secret to fully utilizing its IT […]
IT Strategy Example: A Comprehensive Guide to Building a Future-Proof IT Plan
In today’s fast-paced business environment, technology is evolving faster than ever, making it challenging for companies to keep their IT strategies aligned with business goals. According to a report by McKinsey & Company, 70% of digital transformation initiatives fail to meet their objectives. As Brian Leger, Co-Founder, InfoTECH Solutions says, “A well-crafted IT strategy is […]
How to Answer Support Tickets
Inefficient handling of IT support tickets can paralyze your business operations. In fact, research shows that 84% of customers say that being treated like a person, not a ticket, is very important to winning their business. As Brian Leger, Co-Founder of InfoTECH Solutions, says, “Streamlining IT support tickets is not just about efficiency; it’s about […]
What is the Difference Between IT Support Tiers?
Different IT support tiers represent levels of technical support that vary based on issue complexity and agent expertise. As the tiers increase, the complexity and technical depth of the issues addressed also increase. “Introducing a tiered support system to your IT service desk can significantly enhance your business’s efficiency and customer satisfaction.” – Brian Leger, […]
The Ultimate Cyber Security Assessment Checklist for Your Business
Every business faces the daunting challenge of protecting its digital assets from an ever-growing array of cyber threats, especially when cybercrime is growing rapidly. Research shows that there were 2,365 cyberattacks in 2023, with 343,338,964 victims. Without a comprehensive cyber security assessment checklist, your organization is vulnerable to data breaches, financial losses, and reputational damage. […]
Why Cloud Computing is Important for Your Business
Have you ever experienced the frustration of losing crucial data due to a hardware failure or a sudden power outage? This scenario highlights a significant pain point for many businesses: data loss and downtime. Such incidents can cause severe disruptions, financial losses and damage your company’s reputation. In fact, research proves that large-scale data loss […]
11 Information Security Strategies for Your Business
“Information and data are the lifeblood of modern businesses, driving critical decisions and fostering growth.” Brian Leger, Co-Founder of InfoTECH Solutions. These assets, which include customer details, financial records, and intellectual property, are sacred and essential for maintaining a competitive edge. Cyber threats are no longer just a concern for large corporations; they impact businesses […]
